These Terms & Conditions apply to all purchases made on the Momo Knits website. By placing an order, you agree to these terms.
1. General
Momo Knits is an independent handmade knitwear brand based in Belgium. All items are produced with care in small quantities or made to order.
2. Products & Colours
All Momo Knits products are handmade, which means slight variations in knit tension, texture or colour may occur. Colours may vary depending on screen / device settings.
3. Prices
All prices are listed in Euro (€). Prices may change at any moment without advance notice.
4. Shipping
We ship worldwide from Belgium. Shipping costs are calculated at checkout.
Belgium: €6,00.
Please see our Shipping Policy for full information.
Currently, shipping to the United States is not available due to import taxes and duties.
5. Returns
Customers have the right to request a return within 14 days after receiving their order. Items must be returned unworn, unwashed, and in original condition.
If an item is not returned in its original state, Momo Knits reserves the right to decline the refund.
Custom knits and made-to-order items cannot be returned or refunded under any circumstances.
Shipping costs for returns are the responsibility of the customer unless otherwise agreed.
6. Cancellations
Orders may be cancelled only before production starts. Once production begins, cancellations are no longer possible.
7. Faulty Items
If you believe there is a defect, contact us within 48 hours of receiving your order. Proof (photo/video) may be required before approval. If an item shows damage that was not present at shipping, refunds can be declined.
8. Production Time
Many items are made to order. Production time will be indicated per product and may vary. Production time does not include shipping time.
9. Privacy
Personal information will only be used for order processing, communication, and shipping. We do not share or sell customer data.
10. Intellectual Property
All designs, images, product photos, text, knit designs, and branding on this website belong to Momo Knits. They may not be copied, reproduced, or used without written permission.
11. Liability
Momo Knits is not responsible for delays caused by postal services, customs, or external logistical factors.
12. Contact
For any questions, returns, adjustments or concerns, please contact:
[email protected]